How can we help?
For product questions, order updates, delivery issues, returns or warranty support, email [email protected].
Customer service hours
Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time, excluding applicable public holidays. We answer by email during service hours. Please keep related messages in the same email conversation so we can see the history.
What to include
- For an existing order: your order number, the affected item and a short description of what you need.
- For a delivery issue: the tracking number and the delivery address details relevant to the problem.
- For damage, a fault or a wrong item: clear photographs of the product, packaging and shipping label where relevant.
- For a pre-purchase question: the product link and the measurements, delivery constraints or intended use you want to check.
Do not email your password or complete payment-card details. We may verify order information before making changes or sharing private account details.
Delivery updates
Orders are processed within 2 calendar days of order confirmation. Standard shipping transit is estimated at 7–15 business days after dispatch, in addition to processing. See Shipping & Delivery for rates, processing information, split shipments and delayed-package help.
Returns and refunds
Request a return within 30 calendar days after delivery. Please sign in and submit an order-linked return request. If you cannot access your account, email Support for help. Do not ship anything back before approval and confirmation of the correct address.
We pay approved return shipping for confirmed defects, incorrect items or shipping damage. You pay return shipping for an eligible change-of-mind return. After an approved return is received and checked, we initiate the refund to the original payment method within 5 business days; your payment provider may need more time to post it. Read the full Returns, Refunds & Warranty policy for conditions, amounts and exceptions.
Warranty and order cancellation
Unless stated otherwise on the product page before purchase, products include a one-year limited warranty. For a cancellation, contact us as soon as possible; an order already in dispatch may need to follow the return process. We explain the next step and any proposed solution before you send an item or incur approved return postage.