Shipping, delivery and tracking
We currently deliver to eligible United States addresses, including Alaska, Hawaii, supported U.S. territories and APO/FPO/DPO military addresses. Availability depends on the product, package size and carrier service. We do not currently accept delivery orders outside the United States.
Shipping charges before you pay
| Destination | Standard shipping charge |
|---|---|
| Contiguous United States: merchandise subtotal below $50 | $5.00 |
| Contiguous United States: merchandise subtotal $50 or more | Free |
| Alaska or Hawaii | $39.99 |
| APO/FPO/DPO military addresses | $29.99 |
| Supported U.S. territories | $49.99 |
The free-shipping threshold uses the merchandise subtotal before checkout-level coupons, tax and fees. The delivery address and available shipping method determine the final charge shown at checkout. We will not add an undisclosed shipping surcharge after payment without explaining it and obtaining your agreement; if a suitable delivery arrangement is unavailable, you may cancel the affected unshipped item for a refund.
Estimated transit time: 7–15 business days
Standard shipping transit is estimated at 7–15 business days after dispatch, when the carrier has received the package. Business days are Monday–Friday, excluding applicable public holidays. Orders are processed within 2 calendar days of order confirmation. This processing period occurs before dispatch and is not included in the 7–15-business-day transit estimate. We provide the expected dispatch information with the order update; contact Support before ordering if you need an item by a specific date.
This is an estimate, not a guaranteed arrival date. Severe weather, carrier disruption, address problems or a delivery appointment can affect the timing. If we learn of a material delay, we tell you the updated information and your options instead of silently extending an advertised shipment promise.
Order confirmation and tracking
Check your order confirmation for the items, delivery address and contact details. Once a shipment is dispatched, we provide the carrier and available tracking details in the shipment update. A newly issued tracking number may not show movement until the carrier scans the package. Keep the confirmation and check your account and email for updates.
Multi-item orders may ship from different warehouses and arrive in separate packages on different days. Each package has its own tracking information where available. A delivered package does not necessarily mean every item in the order has arrived.
Large items, special addresses and appointments
Some oversized products cannot be delivered to PO boxes, military addresses, remote locations or certain territories. Where freight delivery or an appointment is needed, we confirm the service and any applicable arrangements. Do not assume assembly, installation, room-of-choice placement or removal of packaging is included unless the product or checkout expressly states it.
Provide a complete address and a contact number where the carrier requires one. Contact us promptly if an address needs correction; changes may not be possible after dispatch. If an address cannot be served, we contact you before shipment and refund the affected unshipped purchase if no agreed alternative is available.
If a shipment is delayed, missing or damaged
If the estimate has passed or tracking appears unusual, email [email protected] with your order number and tracking details. If tracking says delivered but you cannot find the parcel, check the delivery location and household first, then contact us so we can help investigate with the carrier. Do not assume a carrier scan resolves every delivery dispute.
Photograph visible shipping damage, the package and its label, and retain the packaging while we review the issue. Do not use a product that appears unsafe. Confirmed shipping damage, an incorrect item or a defect is handled under our Returns, Refunds & Warranty policy, including merchant-paid approved return shipping.
Delays before shipment and cancellation
If we cannot dispatch within a shipment timeframe communicated for your order, we notify you, explain the revised date if available, and offer the option to agree to the delay or cancel the unshipped item for a refund. We do not treat an indefinite delay as permission to keep your payment. Our cancellation and refund process is explained in the returns policy.
Customer service: Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time.