Help Center & frequently asked questions
Where do you deliver?
We accept eligible United States delivery addresses, including Alaska, Hawaii, supported territories and APO/FPO/DPO addresses. Some oversized products or carrier services have address restrictions. Availability is confirmed at checkout; we do not currently accept destinations outside the United States.
How much is shipping?
For the contiguous United States, shipping is $5 below a $50 merchandise subtotal and free at $50 or more. Alaska/Hawaii: $39.99; military addresses: $29.99; supported U.S. territories: $49.99. The threshold is calculated before checkout-level coupons, taxes and fees. See Shipping & Delivery for the complete terms.
When will my order arrive?
Orders are processed within 2 calendar days of order confirmation. Estimated standard transit is 7–15 business days after dispatch, in addition to processing. We provide expected dispatch and tracking information with order updates. Separate items may arrive in separate packages; weather, carrier disruptions and address issues can affect estimates.
Which payment methods can I use?
Use the methods actually offered for your order at checkout. Wallet availability can depend on your device, browser, country and the payment provider. A logo alone does not guarantee that a method will be available for every order.
How do I return an item?
Within 30 calendar days after delivery, sign in and submit a return request linked to your order. Wait for approval and the correct return address before shipping. For an eligible change-of-mind return, the item must be unused, complete and in resalable condition. A sale price alone does not make an item non-returnable.
Who pays return shipping?
We pay approved return shipping for confirmed defects, incorrect items or shipping damage. You pay return shipping for a change-of-mind return. For a large item, contact us before arranging freight or purchasing postage. See the full returns policy.
When and how will I receive a refund?
After the approved return is received and checked, we initiate the approved refund to the original payment method within 5 business days. Your bank or payment provider may need additional time to post it. The refund is based on the amount actually paid for the returned item; original shipping treatment depends on the reason for return, as explained in the returns policy.
Can I cancel an order?
Email Support as soon as possible. We try to stop an order before dispatch. If it has already been dispatched or cannot be stopped, we explain the return options. If we cannot supply the item, we notify you and refund the affected unshipped purchase.
What warranty is included?
Unless the product page states otherwise, there is a one-year limited warranty from delivery for defects in materials or workmanship under normal intended household use. Keep the order details and follow the stated assembly and care instructions. The warranty policy explains remedies and exclusions.
Do I need to sign in to read or write reviews?
Product reviews can be read without signing in. To write a review, you must be signed in and have purchased that product. To mark a review helpful, you must be signed in.
How does the welcome offer work?
When the welcome popup is active, create an account and verify your email. One unique $5 discount with no minimum merchandise subtotal is applied after your first successful sign-in. It may be used once per verified customer and does not reduce shipping or tax; the offer's displayed rules apply.
How do I contact Support?
Email [email protected], Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time. Include your order number for order-related questions. Never email your password or full card details.