Last updated: October 15, 2026
This policy describes information handled when you browse XVX.com, create an account, place an order, request a return, contact Support or choose to receive marketing emails.
We collect the information you provide, such as your name, contact details, billing and delivery address, account details, order information, return requests and support messages. Technical information can include your IP address, device and browser details, session cookies, security events and website requests. Do not send your password or complete payment-card details to Support.
Information needed for the service is provided to payment processors, delivery carriers, hosting and website-security providers, email services and other operational technology providers. Professional advisers and authorities may receive information where necessary for a legal obligation or dispute. Providers may process information in the locations where they operate; contact us for details relevant to your order or request. Payment methods and their provider notices are shown during checkout.
Essential cookies support the cart, sign-in sessions, preferences and website security. You can manage stored cookies in your browser; blocking essential cookies can prevent checkout or sign-in from working. Optional services, where enabled, may have their own notices and choices. Blog profile images can be requested from Gravatar, which receives a technical image request; image requests can share your IP address and browser information with that service.
Manage email subscriptions in Newsletter Preferences, use the unsubscribe option in marketing messages, or email Support. Unsubscribing from marketing does not stop necessary messages about an existing order, account or security issue. Contact us to ask which providers or optional technologies apply to your use of the store.
Retention depends on the record and its purpose. Order, payment, tax, return and warranty records may need to be retained after an account is closed to fulfil legal obligations, resolve disputes and document transactions. Support messages are retained according to the issue and related order; security records are retained as needed to investigate abuse and protect the service. We assess requests to remove information against these purposes rather than promising immediate deletion of every transaction record. You can ask for the retention basis that applies to your information.
Email support@xlzhq.com to request access, correction or deletion, withdraw a marketing choice, or ask a privacy question. Explain what you need without sending passwords or full card details. We may verify relevant information before disclosing or changing records. If a record must be kept or a request cannot be completed in full, we explain the reason and available next steps. Rights and available options depend on the laws applicable to your request.
The date above identifies the latest revision of this notice. Customer service is available Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time, excluding applicable public holidays.